"It’s all about making each other good"

When I was a kid I followed football (or soccer as some would have us believe it’s called), and as any kid I was cheering for my local team - Rosenborg. As faith would have it Rosenborg was by far the best team in Norway, and I’m not saying that just because it was my team, they actually won the Premier Division every year from 1992 – 2004, exactly when I was growing up. They were world class, yet they were comprised of mainly local heroes. It would almost be an exaggeration to say they were a professional team, I mean Norway is small and the town I’m from even smaller, so that the pool of players that could be recruited locally were limited. In fact it’s said that when Rosenborg played Milan (a game which they won 2-1) in the 1996-97 season of the Champions League, that the captain of Rosenborg were so psyched to meet these “real” players that he asked them all for their autographs before the game started. So how could this little team of local heroes win against teams such as AC Milan, Olympiacos or Borussia Dortmund?

The coach of this particular team was another local hero that had in his days been a pretty good player and had played for Rosenborg and Vålerenga in the 1960’s. To this day I’m convinced that it was he that made Rosenborg so great and that it to a large part was two things that he firmly believed. Firstly he believed in always being offensive, under his reign Rosenborg consequently followed a 4-3-3 formation, which for those of you who don’t know the sport that well is a fairly offensive set-up. Secondly, and maybe more importantly he believed in having each individual tone down for the good of the team, he meant that if everyone tried to get the team better the team would be better than the sum of the talent. I remember hearing him speak once, I must have been about 10 years old, and he said this, he said “It’s all about making each other good”. And that’s a sentence that has resonated with me ever since. A week or so later I saw a game they played and I noticed that two of their players had played their way past the goal keeper, which had given up about 10 meters or so behind them. They were both at the goal line and one of them has the ball and could easily have put it in, but he didn’t, he passed it to his friend and let him score the goal. This so drove home the idea that it’s all about the team and not about individual glory.

I think we all have something to learn from this, if you make those around you shine they might shine on you next. In fact it’s inevitable. I try to make this my philosophy to, when we have exams at school I don’t mind sharing my thoughts on how to read or how to write assignments, when I work somewhere I don’t mind sharing my expertise with others and when I have a business idea I tell everyone I know about it. And if someone asks if they can have it, or use it, or even just tell someone else about it, I say “of course – go crazy”. Why do I do this? Well, firstly I don’t think anybody will steal my ideas without my permission (they’re honestly not -that- great), but more importantly I wouldn’t mind it if they did. How could that be bad for me?

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How to start a movement!

Many startups rely on word of mouth and so on. Maybe it’s even too many; at least VC’s would have us believe that you should do something else too. Because, more often than not, others might not be as excited about your product or company as you are. This being said, if you are going to start a movement around your product or service, or around an issue that you care about, it’s not as easy as you think. Look at this goodie from the internets (sic), and watch a real life case study of a movement starting up and catching on. I wonder if entrepreneurs that rely on word of mouth, viral marketing and communities have something to learn from this!


Talk: Derek Sivers: How to start a movement at TED 2010

Thoughts About Way Too Needy Products or The Microwave that Went ”Me! Me! Me! Me!”

We have so many manufactured items around us that we often forget they are manufactured goods that at some time got bought, paradoxically we rarely think about many of these products. While we live in a mutually dependent relationship with these items, some product developers don’t understand that new products have to fit into the already existing eco-systems that are our lives.

In our everyday lives we interact with hundreds and maybe thousands of products, in fact mostly anything that we use are products of some sort, (look around you now, how many things that’s not some sort of a product can you find?) We once created all these items, but they also influence us back. I like to think about manufactured goods, services and anything that for some reason can be called a product as living in a symbiotic relationship with mankind, we depend on them, they depend on us. The reason we keep them around is because they (help) perform small tasks that makes our lives easier, for example a door can be opened or closed – a very practical notion that allows us to separate rooms and give them different functionality, different rooms are equipped with different products that perform tasks that naturally occur in that room, for example toilet paper, one of my favorite products, belongs in the bathroom and makes the tasks performed in there easier to handle.

The paradox is that we rarely think about how many products we are surrounded by in our lives, if you ask people how many products or items that was once manufactured they own, most people would grossly underestimate the number. This is because we only think about our iPhones and laptops and televisions or whatnot, we don’t think about door handles and the paint on our walls, we don’t think about that stack of newspapers or that jar of jam in the fridge. The fact of the matter is that we have so many things around us that are products that we can barely wrap our minds around it, which is a good thing. If we constantly went around being reminded of all our products we wouldn’t find time to do anything, and that’s why most products are made to blend in to our lives. So why does some product developers feel that their products are so important that they can disrupt the natural flow in the eco-system of man and his creations?

Let me give a couple of examples: Fire alarms beep too often and too loudly when the batteries go out, I get it! It’s important, but seriously, it can wait until morning. Some microwaves do the exact same thing, every 10 second it will let out a beep until you have opened the door. Why? Maybe the stuff I was heating said to let it rest for a few minutes, can’t I watch TV until then? Yet another example, to quote David l. French: “My Pantec phone...is so needy that in addition to sucking down juice like a college kid on St. Patty's day it makes you press 3 buttons before it even allows you to make a call.” Facebook e-mails you each time something barely happens, and it’s too damn hard to turn off (I just set my spam filter to catch *@facebook.com), I had to delete iTunes, because it kept downloading updates the size of entire musical albums every month, and frankly I don’t use it that much. And what’s with trying to force me to install Safari? I don’t want it!

Needy products are becoming an epidemic, and it needs to be stopped. If you are a product manager, try to think less about how important your specific product will be and more about how your products can fit into the lives of your customers. Products exist to make our lives easier or better, and people making products need to realize this and start focusing on the users’ interaction with products within the context of their lives. Products should not act as high-maintenance girlfriends or drama queens. Get serious guys; start making products that I want to keep around me.

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Storytelling continued

Carmen Agra Deedy is a brilliant storyteller and a children’s books author. Originally from Cuba, she moved to the United States when she was a child. Recently I came across a video of her telling a story at TED, and because my last post was long and tenuous, without any video it seems fitting to add another post with this incredible storyteller. Watch the video, and think about what tools she uses to get you excited about the next part. Where do you get physical reactions? What emotions flutter through you? Do you like her as a person? Why / why not? These are the answers that any good storytellers need to understand.


Talk by: Carmen Agra Deedy tells a story. Settle in and enjoy the ride -- Mama's driving!

Story-telling as a way to convey meaning

Visions, or mantras or values have no meaning to people. Ask a random person what their company’s vision is and most people are blank. Visions, in my view, are usually the product of forced group efforts in companies that do team building activities once every two years. A company’s vision (or mantra or values) should justify its existence. How does your company make a difference in people’s lives? How is it meaningful?

Meaning exists between humans. Only when a business has a reason for existence does it have potential for meaning. Let me give an example: to me it seems Universal Records have no purpose; they don’t add value to society, and because of this I don’t care about them, they have no meaning to me. Thus, i don't care to buy their products. But how do companies, brands, organizations or products become important to us?

Let me tell you a story. There once was an African American boy. At the age of two this boy’s father dies, and the boy is left with only his mother to take care of him. His mother moves away to remarry, so his grandmother raises him, spending her every moment with the boy. At an early age, this boy earns a scholarship that will change his life; he gets in to a expensive private school. His hard work and the help from his grandmother lead him to Columbia University and later Harvard Law. The boy later becomes the first African American President of the United States. When this man said he had come a long way to change America, people believed him. This is really an epic story about a boy, victim to society, left alone by his parents, raised by his loving grandmother (to whom he often referred), that traversed the challenges in his way and rose to become a modern day icon. This is an icon I can care about, because it has meaning to me. Barack Obama has a vision – he wants change. And he has the stories to back it up. He is a story teller. 

I often hear people tell me that Barack Obama became president because he was on facebook and twitter. Let me tell you right now; that’s a misunderstanding. He became president because he could convey meaning through stories. As a part of an organization, or a company ask yourself “What justifies our existence and how do we create meaning in peoples lives?”.Only when you know why you do something, beyond reward, can you create actual meaning, and that is when you gain followers; be it customers, voters, employees or fan groups.

What we can’t see.

I often think about what we can’t see. But if we can’t see it, then how come we know it’s there? Love, gravity, intention, God. For many product developers and innovators exactly what we can’t see is what they spend most of their time doing. What is meaning? Do clothes have meaning to us? What do denim mean? When I buy a good, does that have any invisible value to me? The list go on, here I present you with a clip I enjoyed, in which John Lloyd discuss the invisible in quite a humorous way.




Talk by: John Lloyd,  producer for the BBC and author of books such as "The Meaning of Liff", a collaboration with his friend Douglas Adams.