Tuesday, 20 October 2009
Fu the FAQ - or do it right!
If you own a website, my challenge to you is that if you ever create an faq, don’t guess what people would ask. That’s just stupid. Wait until you actually get questions! I’m so incredibly tired of clicking the faq link and getting to a site where the first 50 questions was probably never asked. Your faq is a place to go to get answers, not another advertising channel. If your most frequently asked question is “Why is *** better then everyone else?”, then something is wrong, ok! No one has ever clicked a faq link to get that answer. You see Microsoft does this right. On the IE8 faq the most asked question is “How do I uninstall IE8?” isn’t that just honest?
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And several times, just having a FAQ means you screwed up your other information. If a link on Microsofts help page for IE8 is "How to uninstall IE8" that wouldn't be needed in the FAQ. I always love getting the information in the right place, and the FAQ is seldom that place.
ReplyDeleteWell, at least for me.